Privacy Policy

Draft prepared: 31 August 2026. Replace with the last-updated date when approved.

1. Who we are

Cardinia Window Cleaning Services is an owner-operated cleaning business based in Pakenham, Victoria, managed by Chathura Siriwardana. In this policy, “we”, “us” and “our” refer to the business. [Confirm the legal operator’s name and add it here if different from the trading name.]

2. Information we collect

Depending on your enquiry or booking, we may collect:

• Your name, email address and telephone number.
• Your suburb, service address and relevant property-access details.
• The services requested, preferred dates and correspondence with us.
• Photos you choose to send for assessing the cleaning work.
• Quote, booking, invoice and payment-status records.
• Relevant contact and billing details for an authorised representative or organisation arranging a service.

We usually receive this information directly from you through our website form, telephone, email or conversations. We may also receive information from someone authorised to enquire or arrange services on your behalf.

You can make a general enquiry without providing your full identity where practical. However, we may need contact and property details to provide a specific quote or arrange a service.

3. How we use information

We use relevant information to respond to enquiries, assess and quote for work, arrange access and appointments, deliver services, manage invoices, resolve concerns and keep necessary business records. We may also use information to protect our website and meet legal obligations.

An enquiry does not automatically subscribe you to promotional emails. Any promotional communications will offer a way to opt out. [Confirm whether any marketing or mailing-list tools are used.]

4. Photos and sensitive information

Please send only information relevant to the cleaning job. Avoid including people, personal documents, security codes or unrelated private details in photos.

For NDIS, aged-care or WorkCover enquiries, please do not submit medical records, diagnoses or complete plans through the general enquiry form. If sensitive information is genuinely needed, we will explain why and agree on an appropriate way to provide it, obtaining consent where required.

Sending a photo for a quote does not give us permission to publish it. We will seek separate permission before using identifiable customer or property photos for marketing.

5. When information is shared

Relevant information may be handled by providers who help us operate the business, such as email, website hosting, technical support and bookkeeping providers. We limit what we share to what is needed for the task.

Where you authorise it, we may communicate with your representative, care provider or other organisation arranging or paying for the work. We may also disclose information where required or permitted by law. We do not sell your personal information.

6. Website technology and overseas processing

Our website hosting and security systems may record technical information such as IP addresses, browser details, pages requested and request times to operate and protect the website.

[Before publication: identify the cookies, analytics, spam-protection tools and embedded content actually enabled. Explain their purposes, the information they collect, their providers and available controls. Do not state that analytics or CAPTCHA tools are used unless confirmed.]

We use Gmail for email correspondence. Email and other technology providers may process or store information outside Australia. [Before publication: confirm the providers used and likely overseas recipient countries; list those countries where practicable. Do not assume all information stays in Australia.]

Links to external websites and social platforms are governed by those providers’ privacy practices. Review their policies when visiting or interacting with their services.

7. Storage, security and retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. No internet transmission or storage system is completely secure.

We keep information for as long as reasonably needed for the purposes described above and applicable recordkeeping requirements. When it is no longer needed, we take reasonable steps to securely delete or de-identify it, subject to legal requirements and backup retention cycles. [Confirm actual storage safeguards, retention periods and backup deletion practices before publication.]

8. Access, correction and privacy concerns

Contact Chathura using the details below to request access to or correction of your personal information, or to raise a privacy concern. We may need to verify your identity before acting on a request.

We will review your request or complaint and respond within a reasonable time. If we cannot fulfil a request, we will explain why, subject to any legal restrictions.

If you remain concerned, you can contact the Office of the Australian Information Commissioner for guidance about whether your complaint falls within its jurisdiction.

9. Changes to this policy

We may update this policy when our services or information-handling practices change. The current version and its last-updated date will be available on this page.